Terms of Service

1. Introduction

These terms govern your use of the CardEase Tech website and services. By using our website or services, you agree to these terms.

2. Our Services

CardEase Tech provides EPOS and merchant services consultancy, including:

• Statement analysis and health checks
• EPOS system recommendations and setup
• Payment terminal solutions
• Ongoing support and advice

3. Free Health Check Service

Our free health check service provides analysis and recommendations based on information you provide. This service is:

• Provided free of charge with no obligation
• Based on the accuracy of information you supply
• Advisory in nature and not a guarantee of savings

4. Your Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Not submit fraudulent or misleading documents
• Use our services only for lawful purposes
• Respect intellectual property rights

5. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of CardEase Tech or our licensors and is protected by copyright and other intellectual property laws.

6. Payment Processing

All payment transactions are processed through secure third-party payment providers. We do not hold any credit or debit card details on our servers. Payment information is encrypted and transmitted directly to our payment processors.

7. Refund Policy

For any services purchased directly from CardEase Tech, you have 30 days from the date of purchase to request a full refund. Refund requests should be sent to laurence@cardeasetech.co.uk. Processing times typically take 5-10 business days from approval.

Please note: Services or equipment purchased from third-party providers are subject to their own refund policies.

8. Website Availability

We aim for 99.9% uptime for our website. However, we do not offer financial compensation for website downtime or unavailability. We reserve the right to suspend the website for maintenance or updates with reasonable notice where possible.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our services are provided "as is" without warranties
• We exclude liability for indirect damages, business losses, or harm to computer systems
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence
• We are not responsible for third-party services or products

10. Third-Party Services

We work with partner providers to deliver EPOS and payment services. Your relationship with these providers is governed by their own terms and conditions. We act as an intermediary and are not responsible for their performance.

11. Confidentiality & Privacy

We treat all business information you share with us as confidential and follow Data Protection Act 2018 and UK GDPR rules. Client records are regarded as confidential and will not be divulged to any third party, other than if legally required. We will not disclose your information to third parties without your consent, except as required by law or as necessary to provide our services.

12. Links to External Websites

Our website may contain links to external websites. We are not responsible for the content, terms, or privacy practices of external sites. We recommend reviewing their policies before providing any personal information.

13. Termination

Either party may terminate our relationship at any time. Upon termination, we will delete your data in accordance with our privacy policy unless required to retain it by law.

14. Complaints

If you have a complaint about our services, please contact us at laurence@cardeasetech.co.uk. We will acknowledge your complaint within 5 business days and aim to resolve it within 20 business days.

15. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the new terms.

16. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

17. Company Information

Card Ease Tech Limited
3rd Floor, 86-90 Paul Street
London, EC2A 4NE
United Kingdom

18. Contact

For questions about these terms, contact us at:

Email: laurence@cardeasetech.co.uk
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE